FAQ's

How does my Clippy bag look when it comes?
All the products are sent blank, with the pockets unfilled for you to do yourself. Each product does comes with instructions and ideas on how to make your bag beautiful. The pockets are usually 9cm wide x 11cm high but some are not so check each product page to be sure.


What payment methods does Clippy accept?
We accept all major credit cards through Worldpay.
Visa Debit
MasterCard Credit
MasterCard Debit
JCB
Visa Electron
Maestro.  We also accept Paypal


How much is postage and packing?
Postage and packing is £4.99 within UK


Can I email my order?
Yes, please email our sales team at info@cleverlittleideas.com


Can I order by phone?
Yes, please call our Sales team on +00 44 (0)20 77 345678 Lines are normally open: Monday to Friday: 9.am - 6pm but you can always try us outside these times and often weekends too .....


Can I order by fax?
Yes, please fax our Sales team on +00 44 (0) 20 7381 0468


What if an item is out of stock?
It will be on a backorder system, and will be sent as soon as possible. We will contact you to give you an estimated date of delivery.


What if I want to return an item?
We are happy to exchange or refund any Clippy product that has been bought from the Clippy website if the item is as new. Returning an item is at your own cost (unless faulty), We will refund your original postage costs. Please call 020 7734 5678


What happens if my Clippy bag is faulty?
In the unfortunate circumstance that a Clippy bag is faulty please call 020 77 345678 and we shall exchange or refund the item immediately.


Who do I contact concerning the status of my order?
Please email our customer service team at info@cleverlittleideas.com


Is it safe to use my credit card online at www.clippylondon.com?
Clippykit recognise that security is one of the major concerns for the shopper during an online transaction. So we use state of the art security tools and techniques to ensure that you are protected against online fraud. Using Worldpay for online transactions is more secure than a card transaction conducted in a shop, over the telephone or by fax - because Secure Trading ensure that your online purchase details are encrypted using complex logarithm methods.


Is my personal information kept safe?
We consider all the information you share with us totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For details, please read our privacy policy.


Where do you ship to?
We ship to anywhere in the world.


When can I expect my order?
We aim to dispatch orders the same day or next but please allow 3-4 working days to be on the safe side. If your order is urgent please let us know and we shall do our best to help.


How do the goods arrive?
Orders are sent by Royal Mail and depending on the size of the order at our discretion we may send by courier.